SHIPPING & RETURNS
Ship from Global（1-3 days for processing)
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
* Please contact us within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.
Exchange Policy
1. Sign into your KISS account.
2. Find the order in My Orders, click the "Return Item" button.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Select an acceptable logistics company to send your package back to our Belgium returns warehouse. (Cash on delivery is not accepted.)
5. Please send us the tracking number or return receipt. (Concrete Steps: My Orders → Order Details → Refund and Refund Records → Submit Return Confirmation)