Question 1

Why I didn’t get an email about my order being shipped?

Accepted Answer

Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours.
If you did not receive the email:
1. Please visit "My orders" to check the order status, it could be still in processing.
2. Please check if you loged in the correct SHEIN account, the email is sent to the registered email address.
3. Please check your junk emails and if your email address shielded our email.

Question 2

Where is my order?

Accepted Answer

For processing time, we may need up to 1-3 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time.

As for delivery time, please check the Shipping Info page. You can log into your account >> click on "My Orders" and click on the "Track" button for more details.

Question 3

How to change/modify billing address?

Accepted Answer

When you check out at the first time, it has a "Edit" button, you can edit the billing address.
If you have paid, then no need to change the billing address, it will not affect the delivery, as we'll ship to the shipping address you left, please make sure the shipping address correct.

Question 4

Can I cancel my order?

Accepted Answer

Yes, you can. There are two types of order cancellation:
1. Cancelling a paid order.
If your order has not been shipped out, you can cancel this order under "My Orders". Or you can contact our Customer Service for assistance.
2. Cancelling an unpaid order
An unpaid order will be canceled automatically after 12 hours. Or please log into your account >> click on "My Orders" and click on the "Cancel Order" button. Your order will be cancelled.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please contact our customer service for help if you do not want the order. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

Question 5

Can I change/modify my shipping address/sizes?

Accepted Answer

Yes, you can. It includes changing sizes or the color of an item, removing an item, and changing your shipping address. Before shipping out, it is ok to login your account to modify it on your own or please contact our Customer Care Team. Please note that we can help you modify your order BEFORE shipment.
Once your package shipped, we will not be able to change anything.

FAQ

Frequently asked questions

Why I didn’t get an email about my order being shipped?

Where is my order?

How to change/modify billing address?

Can I cancel my order?

Can I change/modify my shipping address/sizes?

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FAQ

Frequently asked questions

Why I didn’t get an email about my order being shipped?

Where is my order?

How to change/modify billing address?

Can I cancel my order?

Can I change/modify my shipping address/sizes?

​KISS YOGA

EXPERIENCE

FOLLOW US

JOIN OUR NEWSLETTER

KISS YOGA