Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours. If you did not receive the email: 1. Please visit "My orders" to check the order status, it could be still in processing. 2. Please check if you loged in the correct SHEIN account, the email is sent to the registered email address. 3. Please check your junk emails and if your email address shielded our email.

For processing time, we may need up to 1-3 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. As for delivery time, please check the Shipping Info page. You can log into your account >> click on "My Orders" and click on the "Track" button for more details.

When you check out at the first time, it has a "Edit" button, you can edit the billing address. If you have paid, then no need to change the billing address, it will not affect the delivery, as we'll ship to the shipping address you left, please make sure the shipping address correct.

Yes, you can. There are two types of order cancellation: 1. Cancelling a paid order. If your order has not been shipped out, you can cancel this order under "My Orders". Or you can contact our Customer Service for assistance. 2. Cancelling an unpaid order An unpaid order will be canceled automatically after 12 hours. Or please log into your account >> click on "My Orders" and click on the "Cancel Order" button. Your order will be cancelled. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please contact our customer service for help if you do not want the order. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

Yes, you can. It includes changing sizes or the color of an item, removing an item, and changing your shipping address. Before shipping out, it is ok to login your account to modify it on your own or please contact our Customer Care Team. Please note that we can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.

ormally, our customers would not be charged tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. Thank you for your kindly understanding.

Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details. You’ll be able to follow your order as it’s been sent with trackable service. To check this, all you need to do is log into your account and check "Track" under "My Orders" to follow your parcel. If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service for further help.

There are multiple possible reasons: 1) Wrong or incomplete address 2) Invalid phone number 3) Unable to deliver Please go to "Track" under "My Orders" to find the tracking number first and contact the shipping company for more information. You may also contact our Customer Service for further help.

If there is a tracking number, it means that the parcel has been shipped out. The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane. Then each shipping company will pick up parcels from airport. Once they have scanned those parcels, the website will update the tracking number. It may take 5-7 days to see any activity once it has shipped out from our end. Please allow some time for the courier to update the latest tracking info after reaching next station.

There may be following reasons: 1. Consignee unavailable 2. Wrong shipping address 3. The parcel is delayed by the shipping company Please check with the shipping company with your tracking number and your ID card to arrange re-delivery. If you still cannot receive your package, please contact our Customer Service for further help.

You may check out our Return Policy first, hope it could help to solve the return issue. Or please follow the return guidelines to complete your return : 1. Sign into your SHEIN account. 2. Find the order in My Orders, click the "Return Item" button. 3. Select the item(s) you would like to return, indicate the reason, and submit. 4. Select an acceptable logistics company to send your package back to our returns warehouse. (Cash on delivery is not accepted.) 5. Please send us the tracking number or return receipt. (Concrete Steps: My Orders → Order Details → Refund and Refund Records → Submit Return Confirmation)

We accept return for refund or exchange within 30 days after delivery. The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, and accessories (except scarves, bags, and mermaid blankets).Please note that exchange will need more days than processing a new order. Since it will be quicker for you to place a new order directly, we suggest you return for refund. Please follow the return guidelines to complete your return : 1. Sign into your SHEIN account. 2. Find the order in My Orders, click the "Return Item" button. 3. Select the item(s) you would like to return, indicate the reason, and submit. 4. Select an acceptable logistics company to send your package back to our returns warehouse. (Cash on delivery is not accepted.) 5. Please send us the tracking number or return receipt. (Concrete Steps: My Orders → Order Details → Refund and Refund Records → Submit Return Confirmation) Please contact our Customer Service for further help if you have any concerns.

1)Return from France, Germany, Italy, Netherlands, Poland, Spain, Sweden, United Kingdom, Belgium, Ireland, Portugal : 1. Sign into your SHEIN account. 2. Find the order in My Orders, click the "Return Item" button. 3. Select the item(s) you would like to return, indicate the reason, and submit. 4. Print the return label and securely tape it on the outside of your return package. 5. Drop off your package at the delivery point closest to you. (Please keep the return receipt and send it to us.) 2)Return from other shipping countries： Select an acceptable logistics company to send your package back to our Belgium returns warehouse. (Cash on delivery is not accepted.) Please send us the tracking number or return receipt. (Concrete Steps: My Orders → Order Details → Refund and Refund Records → Submit Return Confirmation) More info, please check Return Poilcy. Due to the current situation, we are extending our return timeframe. All orders placed between 20th October, 2020 and 18th December , 2020, the return period will be extended to 75 days from the date of purchase.

We will offer a full refund for all returnable item, excluding shipping fee, shipping guarantee and non- refundable items ：bodysuits, lingerie, jewelry, and accessories (except scarves, bags, and mermaid blankets). Coupon codes and points will not be refunded as monetary value.

The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, and accessories (except scarves, bags, and mermaid blankets.) More details can be found in our Return Policy.

Pay With Paypal When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal. Pay With Credit/Debit Card The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase. Please note that SHEIN does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

Sorry that we do not offer Cash on Delivery service. For more information about payment method, please call us.

If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact our customer service here and submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can): 1. What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X) 2. What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome) 3. What payment method you were trying (e.g. GooglePay, Visa,Net Banking) 4. A description of the problem and what time the problem occurred 5. If you get an error message, please include it in your message to us and provide us a screenshot 6. Order number and your email address

Yes, we do. Please contact our Professional Wholesale Team to enjoy a higher discount. Linked below is our sister site to shop wholesale: www.Kissyoga8.com.

If an item is marked as "Sold Out", we suggest you check the site frequently in the next two weeks in case it restocks. However, if it does not restock within few weeks, it is likely to be removed from our online store. Now,when out-of- stock items on wishlist are restocked, you can be informed.

It is glad to introduce size-filter function for you, it is called "Check My size". Fill in your own size there to get a specific size recommed for you. The most effective way to choose your size is to take your measurements and compare them to the detailed sized chart. You could find a size reference on every product page. This will help you pick what size is best for your body type. *Note: Most items have this function, but not all. Sorry about this inconvenience. "One size" does not necessarily fit all sizes but means there’s only one size for this product.

We currently have warehouses in United States, Europe, China and Dubai. Products will be sent as per the principle of proximity.

Our products are neither real fur nor genuine leather but they are high quality artificial materials.

We respect your privacy and keep your personal information confidential. Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you. For more details, please kindly refer to : Privacy Policy

We can't change/update our customers' email addresses as of now. If you don't have orders or finished everything in previous orders, you can contact Customer Service to delete your account first. Then you can create a new account with new email address. If you have unfinished order(s), please remember your order number and we suggest you can ask us to delete your email address after you receive your order(s). Then you can create a new account with new email address. Was this article helpful?

You can unsubscribe by simply clicking the unsubscribe button at the bottom of each email we send and follow the instructions. Please find an example below, which is the bottom of one email.

There could be several reasons: 1) Most of the time is that you have entered the email address or password incorrectly. 2) If you signed in with Facebook or Google the first time, you will need to click the "Sign in with Facebook/Google" button to log in. 3) If forgot your password, please click the button “Forgot your Password” on page LOG IN, or refer to the Related Article: How do I reset password?

One of the most secure online system is applied to our website to protect your personal information against unauthorized use. We are a member of BBB (Better Business Bureau) which is a nonprofit organization focused on ensuring fair and equal transactions between consumers and businesses. We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.